Why am I not getting Emails from ozLance?

Spam filters are a likely cause of emails from ozLance not reaching your inbox. Spam filters are used by mail providers and Internet Service Providers (ISPs) to reduce the spam that you receive. ozLance fully supports the fight against spam. However, sometimes legitimate emails like ozLance Bid Notification emails and Signup invitations - emails that you want to receive - may be mistakenly flagged as spam.

Most email providers and ISPs allow you to setup a "trusted senders list" - a list of email addresses that you do want to receive email from. Any email that comes from an address on the trusted sender list is automatically delivered to your inbox, and is ignored by spam filters. Sometimes your address book/contact list is used by your email provider as a trusted senders list.

Instructions for Hotmail users You will need to add ozLance.com.au to your "Safe List". To do this, follow these steps: Sign in to your Hotmail account; Click on the Contacts tab along the top; Click on Safe List in the left hand menu; Copy and paste ozLance.com.au into the space provided; Click on Add.

Instructions for Yahoo users You will need to instruct Yahoo to place all email sent by ozLance.com.au into your Yahoo Inbox. To do this, follow these steps: Sign in to your Yahoo email account; Click on Options in the upper right hand corner of the page; Under the Management heading click on Filters; Click Add; In Filter Name type ozLance; Next to From header: make sure that contains is selected in the drop-down menu; On the same line, next to From header: contains copy and paste ozLance.com.au into the space; Down lower, where it says Move the message to: select Inbox; Click on Add Filter; You should also add noreply@ozLance.com.au to your address book.

Instructions for other email programs and providers

For other email programs and providers, you should consult the help provided to determine how to ensure mail from a particular address is always delivered to your inbox. Usually this will involve adding the email address to your address book/contact list or to your safe list.

You should add the email address noreply@ozLance.com.au.

If spam is being filtered by your Internet Service Provider, you should contact them to ask about adding ozLance to a trusted senders list.