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How many people can say that they have the opportunity to quite literally change another person’s life for the better every single day? Aside from the bad numbers, those ‘slow’ days calling, the seemingly automated “not interested” responses and the occasional hang up – that is exactly what I'm lucky enough to do. That's pretty incredible really. Every day, every hour, every time the phone rings. I have the chance to make a positive impact in the lives of others and start a chain reaction that otherwise may have never happened. A conversation that empowers a complete stranger to take the first and often hardest step towards becoming the healthier, happier version of themselves – the version that they already know exists within them, the one that they have genuinely convinced themselves is out of reach when in reality, all they've ever needed is someone to offer them a helping hand.