Customer Service Representative for Centrelink Australia

Preferably someone from Australia or USA**

Customer Service Representative responsibilities and duties:

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the employee reports to.

• Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

• Update customer information in the customer service database during and after each call

• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

• Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers