After years as the "solution finder" in a University IT department I've decided to put my diversity of skill out into the marketplace.
Zendesk is where I'm seeking to focus my freelance efforts, having spent several years making it do the supposedly impossible for my day job.
Custom apps, scripts, creative use of functionality to achieve desired outcomes, Knowledge Base (Guide) customisation; all design to provide your clients an amazing support experience, and your agents more efficient.
