Mrinalini

I have always maintained a very high standard of professional integrity in executing my work and am confident of meeting your firm’s requirements.

Having worked for over 4 years, I have developed a wide range of skills that would meet and exceed the expectations for the role including:

• Certified Salesforce Administrator ADM 201, Salesforce Platform Developer 1. • Responsible for Data Management, Campaign management and System Administration of Salesforce CRM. • Proven experience in Salesforce.com development with an emphasis on Apex and Visualforce development. • Instrumental in working on web technologies such as HTML, JavaScript and CSS • Worked on Force.com Sites to create public websites for the client. • Responsible for migrating huge data from different databases into Salesforce using Data loader. • Creation of user profiles, validation rules, page layouts, email templates, workflow rules custom reports/dashboards as per users/management requirements. • Responsible for maintaining data integrity in the system while effectively using data loader. • Working with business to gather requirements and translate to technical design. • Coordinating with client and stakeholders for providing acceptable solutions/workarounds to incidents, queries raised by them within predefined stringent time limit. • Responsible for evaluation of eDM platforms to integrate with Salesforce. • Designing campaigns and enhance functionalities using signup forms. • Documentation of project implementation/change guidelines, system policies, procedures and error handling documents. • Deliver client presentations to successfully acquire implementation work, which included presentation of required skills and in-depth insight of the business process. • Experience in Agile and Waterfall SDLC methodologies. • Managing deployments in System testing and Production environments. • Knowledge transfer of the implemented changes and processes. • Managing Incident tickets, Problem tickets, TPAs and providing solutions. • Train users on effectively using the Salesforce system.

My educational qualification includes a Bachelor of Engineering from Osmania University.

Complementing the above credentials are my excellent interpersonal, organizing, problem solving and communication skills.