Please read the following carefully. It is the privacy policy that governs your use of any OzLance service.
This Privacy Policy applies to OzLance, PO Box 47, Queanbeyan NSW 2620.
At OzLance we recognise the privacy needs of our Customers. You should be able to choose what information you want to share and decide what will happen to that information once it has been shared. Protecting your personal information is vitally important. Please read the following Privacy Policy to understand how your personal information will be treated as you make full use of our many offerings. This policy may change from time to time without notice so please check back periodically. We hope this will increase your awareness about online privacy.
Collected Information
If you choose to use and or purchase an OzLance product or place an order with us, we may ask you to provide us with certain personal information, such as your name, physical and email addresses, phone number, domain name and other information that by itself, or in combination with other information, may be identifiable to you as a specific individual. We may also ask for financial information, such as account or credit card numbers, and demographic information, such as your postcode.
Please be aware that OzLance advertisers, and websites that have links on our sites, and provider/distributor partners may also collect personally identifiable information about you. The information practices of these Internet access partners, advertisers, and websites linked to OzLance and provider/distributor partners, are not governed by this Privacy Policy. What these other sites do with that information is governed by the privacy policy for that site and not this policy. You are encouraged to review the privacy policy on any site you visit.
Information Requests
You may be able to request information on our sites regarding products and Services, including technical support and customer Service, by using online forms. We may ask that you provide certain contact information to allow us to fulfil your request and to send you information about OzLance's products and Services.
Security
Using OzLance and ordering online for an OzLance product or service is secure and convenient. Our website is served over an encrypted HTTPS connection, which protects your information and confirms the identity of the OzLance server before you send anything to it. We recommend you use the latest browsers to ensure that you are protected by advances in security technology.
Children's Guidelines
Although some of OzLance's sites are not geared towards children, OzLance nonetheless attempts to protect children. OzLance must, however, rely on the information provided to us by visitors to our sites. As a result, it is impossible for us to guarantee with absolute certainty that the information collected and utilised by OzLance is not derived from a child.
Disclosure
OzLance will not sell, rent, trade, or disclose individual Customer information to any third parties or outside companies who will use the information to contact you or who will share the information with others without your permission. It may be necessary to disclose information in special cases when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be violating OzLance's policies or may be causing injury to or interference with (either intentionally or unintentionally) the rights or property of OzLance, other OzLance users, or anyone else that could be harmed by such activities. OzLance may disclose or access account information when we believe in good faith that the law requires it or for administrative and other purposes that we deem necessary to maintain, service, and improve our products and Services.
Use of Information
The use of an individual's email address is necessary to keep our Customers well informed of maintenance issues, escalated critical issues and problem resolutions that may arise with your OzLance Service. We may also use email addresses to provide our Customers with informative newsletters.
We like to keep our Customers informed via email and other means. Sometimes OzLance uses personal and demographic information to help us determine which OzLance products and Services are most likely to be of interest to you or help diagnose problems with our servers or administration of our sites. We also use demographic information to gather general interest in our products, to help in the analysis of product usage, purchasing, and target markets.
Please note that OzLance does provide information to outside companies (such as a credit card processing company) who perform certain functions on our behalf for billing purposes. We will not permit those companies to use the gathered information for other than the stated purpose.
Correct/Update
If you would like to change or modify information you have previously provided to us, you can update most of it in your account, or contact us at admin [at] ozlance.com.au, or PO Box 47, Queanbeyan NSW 2620.
Cookies
Our website places small bits of text, or "cookies", on your device. Cookies enable us to deliver content specific to your interests and keep you signed in, so you do not have to re-enter your password each time you visit. After you accept a cookie, it is passed from your browser to our servers each time you request a page. This cookie consists of a unique token that anonymously identifies you to the server so that you can more easily access the features of the OzLance Service. Please note that you may configure your web browser to warn you before you accept a cookie.
Customer Emails
OzLance will not read or disclose email content to others unless required by law or deemed necessary to operate our services.
Contacting Us
If you have any questions about OzLance's privacy policy or the privacy practices of our websites, please contact us at admin [at] ozlance.com.au, or write to PO Box 47, Queanbeyan NSW 2620.
Changes to the Privacy Policy
In the event our Privacy Policy needs to be modified, those changes will be reflected in the next revision of this Privacy Policy which will be posted on the OzLance website. Please check back often to review any revisions.
Last updated 23 October 2026.