Rockhamapton Reception Services

Typical budget: $3,000 and under
Located in QLD, Australia

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KARELE COUTTS

ABN 34748309249 SKYPE ID Karele Coutts expertaussieva@gmail.com 7 Queen Street, Mount Morgan Queensland 4714 Mobile: 0475 628 912 Home (07) 4938 1560

CURRENT EMPLOYMENT REMOTE RECEPTIONIST self employed, working remotely from my home office, I provide an office environment and live telephone answering service bridging the gap between caller and client. VIRTUAL ASSISTANT self employed, working remotely from my home office, I provide professional administrative and social assistance to my clients. DATA ENTRY I have worked with and am proficient in several programmes CUSTOMER SERVICE OFFICER self employed, working remotely from my home office. I provide exceptional service to both pre and after sales customers.

SKILLS

  • Verbatim Keyboard skills - Accurate and detailed
  • Customer Service Specialist - Professional Phone etiquette
  • Articulate and well-spoken - Remote Reception
  • Excellent Communication Skills - Above average English skills
  • Flexible - Work well under pressure
  • Event Planning and Management - Critical Thinker
  • Email handling - Calendar Management
  • Appointment Setting - Social Media knowledge
  • Accounting familiarity to BAS submission - Invoice initiation and processing
  • Administrative Support Specialist - Spreadsheet management
  • Appointment Setting - Data management
  • Filing and date archiving - Planning and coordinating
  • Employee Training & Development - Team building
  • Human Relations - Workplace Health & Safety
  • EPA conversant - ATO conversant
  • Corporate Relations - Logistics
  • Report analysis and creation - Customer Relationship building
  • Logistics - Travel arrangements
  • Sales - Merchandising
  • Budgeting - Stock Control & transfer
  • Instore demonstrations - Conducting public classes
  • Magazine articles
  • Public Speaking - Newspaper column
  • Editing - Proof reading
  • Staff Recruitment - Staff training
  • Mystery shopper

WORK HISTORY ROCKHAMPTON RECEPTION SERVICES 2015 – current LIGHT IN THE BOX – CHINA 2015-2016 CUSTOMER SERVICE REP – REMOTE-AUSTRALIA Ticket resolution, email/chat/phone, Tracking, Q&A, Review editing and management etc.etc. ABRASIVE BLASTING ROCKHAMPTON 1997 - 2014 Owner/Operator owned medium sized business both mobile and in situ, conducting industrial sandblasting and painting mostly dealing with the Central Qld Coal industry. Employees 5 to 10. My role was 1st person contact phone/email/reception and face to face consultations, complicated Quotes, Procurement, Staff management, Project Management, web research etc.etc. One person office administrator – accounts, invoicing, bank reconciliation, tax preparation, Hiring of staff. etc KARCHER – QLD DOMESTIC STATE SALES MANAGER Corporate Relations, stock management, Sales, Budgeting. Hire, train and motivate and coordinate 14 demonstrators. Instore co-ordination of demonstrators and demos, event management etc. SAECO – Instore sales/Demos, merchandising, stock control, events etc. (3 years part time) BREVILLE -
Part time sales/instore demonstrations, merchandising, stock control (part time 1 year)

SANYO -
Instore demos, merchandising, stock control, events, conducting cooking, developing recipes, co author 2 cook books, weekly newspaper article. (10 years part time)

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