Technical and Customer Support

My name is Samson Chacko having total of 24 years of international experience in the IT infra networking and 15 + years international BPO sector. Worked as a senior Team leader/Assistant Manager in IT help(Service) desk, global access management and Data centre operation in HCL technologies and also worked in BPO sector for 10 years handling team members of minimum 30 and more . And I am interested in job openings for IMMEDIATELY JOINING: Operations manager

Candidate Name:-Samson Chacko Age: 45 Qualification:- UG- B.com and PG - PGDCA Loyola -LIBA Contact Number:-9841228611 Job profile:-Assistant Manager in IT networking and windows support domain for desktop and laptop Email Address :-samsonderwin06@gmail.com Total Work experience:-24 years Present Company:- HCL technologies. Current CTC:- 50 thousand per month Expected CTC:- 40 thousand per month Notice Period:-Immediate Joining. Current Located:-Chennai Preferred Location:- Chennai Language known:- English, Hindi, Malayalam, Tamil

Attaching my resume for your reference.

Essential tech skills:- Having experience on international voice process ,chat and email support for US customer for more than 22 + years

Project management skills:-

Client Management, Team leading, Operational risk management,Project Planning, Risk Management, Project Management, Change Management, Report & Analysis, Resources allocation,Incident & Task management,SLA management, FCR management,etc.

Essential tech skills:-

Expert on configuration of windows /laptop, Expert on configuration of networking services,switches and Cisco network devices, Expert on configuration of Cisco firewall, Design Network topology and diagrams, Team managing skills, Troubleshooting skills,azure cloud, azure infra, cloud infrastructure services.

Regards Samson Chacko 9841228611.