The Records Manager

Data, records and content - information management for SME, NFP and personal

• A creative big picture “doer” who enjoys challenges, who is discreet, proactive, positive and personable • Professional speaker and networking authority • High level customer service skills gained through Helpdesk, training, administrative and sales consultant and more recently back to back contractor roles • Highly proficient in the use of Outlook, Word, Excel and PowerPoint • Continued involvement in problem solving, project management and research projects • Experienced trainer and Helpdesk support for in-house IT systems • Highly skilled in developing course outlines and supporting material as well as templates with policy documentation and the creation of business protocols • Currently holds NV1 security clearance - held various positions that required Top Secret Positive Vetting • High end user experience in recordkeeping software, TRIM/HPECM, RecFind, held Administrative privileges in HPECM, Objective and iManage • Multi department/software experience in regard to EDRMS migration/digital transition • Managerial experience

I provide RIM expertise to businesses, community organisations and individuals who need short-term or on-going assistance for records management, office administration and office organisation. This may include website and social media management. I take my Whole of Government experience and make it simple and usable.

Also a professional speaker - I can provide coaching or help you write your presentations. The topics that I speak and write about include customer service, networking, gig economy, rallysport and records management.