We are a fashion ecommerce business and seek a highly-competent customer service team member on an ongoing basis to assist with our customer service emails (primarily) and other general administrative tasks. The work would be roughly 3-4 hours per day each weekday, spread over the course of the day. The work can be performed remotely.
While some of the customer service emails are template responses, many are custom responses and require the ability to properly ascertain the query, adequately identify the answer/solution and communicate that professionally in response. Therefore we require someone with practical common sense and who can problem solve, not someone who can only robotically send out template emails only.
The person we seek must have excellent written communication. The position is working during business hours of Australian Eastern Standard Time (Qld).
The rate is $20 per hour.
To apply, please respond how you meet the following criteria:
• Excellent written communication in a customer service setting;
• Ability to problem solve and provide practical solutions to issues, and the competence to quickly learn new tasks;
• Please advise previous experience in written customer service roles, or other relevant demonstrated experience;
• Excellent attention to detail; and
• A great work ethic and be reliable.