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Marshall Hughes

Typical budget: $10,000-$25,000
Located in VIC, Australia

View website

I enjoy the challenge of making things happen.

I worked my way over 20 years from sales and customer service, to be Chief Operating Officer of Myfreight, one of Australia’s leading freight management companies.

I was a leader amongst my employees, often the first person they came to when needing help. Rather than giving the answer right away, I would ask them how they might fix it. And, if their solution was one that might work, we would give it a go.

My colleagues call me honest, creative, organised and balanced. I am a lateral thinker who has a knack for finding solutions to problems others don’t tend to think of.

I was integral in the creation and development of Myfreight, versions 1 and 2, a multi-award winning 3r​ d​ party freight management platform. With the massive shift to imports as our manufacturing economy changes, companies need to keep a constant eye on stock levels. Projects I am involved in are critical for many companies, and I am proud to be a part of them being developed and delivered on time.

Today, I am a young man with 20 years business experience, customer service and managerial skills aplenty.

Tomorrow I see myself leading world-changing projects, and teams of people helping me make stronger economies and companies.

The Rise of the Freight Manager

Freight management involves the co-ordination of external or third party suppliers.

A third party supplier is involved if neither the sender nor the receiver are directly carrying the goods.

It is fair to say that unless it is you or your customer's own staff doing the deliveries, you are using a third party supplier.

Open file The Rise of The Freight Manger.docx.pdf

The Rise of the Freight Manager

Why you need to get serious about freight management.

How to compare Australian domestic freight quotes

Open external link http://mylogisticsmagazine.com/logistics/uncategorized/how-to-compare-australian-domestic-freight-quotes/

No matter how complex your freight needs, everyone involved in freight management will at some stage benchmark their existing carriers. This can be due to a variety of reasons such as perceived high freight costs, service issues or “it’s been 10 years since we went to market”.

When comparing alternative freight companies there are a number of issues to bear in mind. The Australian freight industry is particularly diverse and the first quick glance at two freight solutions can be misleading.

5 tips to improve freight cost recovery

Open external link http://mylogisticsmagazine.com/logistics/columnist/5-tips-improve-freight-cost-recovery/

The advantage of pursuing freight cost recovery is that even a small percentage recovered can have a big effect profits. Additional revenue to cover a cost you were always going to have? Sounds a great idea.

The good old days of freight customer service

Open external link http://mylogisticsmagazine.com/logistics/air/the-good-old-days-of-freight-customer-service/

The Internet has mostly made a lot of things faster, easier and more accessible. In a couple of areas, the Internet has had a negative effect on our lives. One of these is email; another is express freight customer service in Australia.

Turn Receiver Pays into Everyone Profits

Open external link http://mylogisticsmagazine.com/logistics/columnist/turn-receiver-pays-into-everyone-profits/

For many of our clients an ongoing problem is “receiver pays” or “customer nominated” freight.

Put simply, this is where the receiver nominates that they are happy to pick up the freight bill as long as the sender uses the receiver’s chosen supplier.

However the hidden costs of receiver pays are then borne by both sender and receiver.

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