Alex Bothwell

Computer Support,Deskside Support,Helpdesk,technical support,IT support,computer equipment,troubleshooting,

In my professional life I am a Senior Deskside Support Specialist, meaning I provide both personal and remote assistance to individuals experiencing computer technical support issues. This is a Level 2 skillset which involves diagnostics and troubleshooting of problems and achieving solutions or effective workarounds as required. My professional experience is grounded in ITIL methodology.