Rockhamapton Reception Services

Remote Reception, Telephone Answering, Virtual Assistant

KARELE COUTTS

ABN 34748309249 SKYPE ID Karele Coutts expertaussieva@gmail.com 7 Queen Street, Mount Morgan Queensland 4714 Mobile: 0475 628 912 Home (07) 4938 1560

CURRENT EMPLOYMENT REMOTE RECEPTIONIST self employed, working remotely from my home office, I provide an office environment and live telephone answering service bridging the gap between caller and client. VIRTUAL ASSISTANT self employed, working remotely from my home office, I provide professional administrative and social assistance to my clients. DATA ENTRY I have worked with and am proficient in several programmes CUSTOMER SERVICE OFFICER self employed, working remotely from my home office. I provide exceptional service to both pre and after sales customers.

SKILLS

• Verbatim Keyboard skills - Accurate and detailed
• Customer Service Specialist - Professional Phone etiquette
• Articulate and well-spoken - Remote Reception
• Excellent Communication Skills - Above average English skills
• Flexible - Work well under pressure
• Event Planning and Management - Critical Thinker
• Email handling - Calendar Management
• Appointment Setting - Social Media knowledge
• Accounting familiarity to BAS submission - Invoice initiation and processing
• Administrative Support Specialist - Spreadsheet management
• Appointment Setting - Data management
• Filing and date archiving - Planning and coordinating
• Employee Training & Development - Team building
• Human Relations - Workplace Health & Safety
• EPA conversant - ATO conversant
• Corporate Relations - Logistics
• Report analysis and creation - Customer Relationship building
• Logistics - Travel arrangements
• Sales - Merchandising
• Budgeting - Stock Control & transfer
• Instore demonstrations - Conducting public classes
• Magazine articles
• Public Speaking - Newspaper column
• Editing - Proof reading
• Staff Recruitment - Staff training
• Mystery shopper

WORK HISTORY ROCKHAMPTON RECEPTION SERVICES 2015 – current LIGHT IN THE BOX – CHINA 2015-2016 CUSTOMER SERVICE REP – REMOTE-AUSTRALIA Ticket resolution, email/chat/phone, Tracking, Q&A, Review editing and management etc.etc. ABRASIVE BLASTING ROCKHAMPTON 1997 - 2014 Owner/Operator owned medium sized business both mobile and in situ, conducting industrial sandblasting and painting mostly dealing with the Central Qld Coal industry. Employees 5 to 10. My role was 1st person contact phone/email/reception and face to face consultations, complicated Quotes, Procurement, Staff management, Project Management, web research etc.etc. One person office administrator – accounts, invoicing, bank reconciliation, tax preparation, Hiring of staff. etc KARCHER – QLD DOMESTIC STATE SALES MANAGER Corporate Relations, stock management, Sales, Budgeting. Hire, train and motivate and coordinate 14 demonstrators. Instore co-ordination of demonstrators and demos, event management etc. SAECO – Instore sales/Demos, merchandising, stock control, events etc. (3 years part time) BREVILLE -
Part time sales/instore demonstrations, merchandising, stock control (part time 1 year)

SANYO -
Instore demos, merchandising, stock control, events, conducting cooking, developing recipes, co author 2 cook books, weekly newspaper article. (10 years part time)