Customer Service Representative

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Australind, WA, Australia
Freelance / Casual

Customer Service Representative for Centrelink Australia

Preferably someone from Australia or USA**

Customer Service Representative responsibilities and duties:

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the employee reports to.

  • Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns

  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

  • Update customer information in the customer service database during and after each call

  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

  • Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

Requested by
Paulla J.
Joined Mar 2023
Submitted 20 Mar 2023 at 17:31
Expired 11 months ago

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How do I apply I am Australian born and bred